Starting her working life at the tender age of 17 as a main-frame computer operator for Hoskyns Systems, Carol moved on to CMC, installing and supporting data prep and distributed data processing systems. It was here that she met future husband Kevin when she was teamed with him on the British Leyland account. She’s been juggling a career in the IT industry with family-life ever since.
Carol’s firmly-held belief that companies have an obligation to give equal importance to nurturing their relationships with customers and staff, as to generating profit, has been at the heart of Synectics Solutions’ ethos since its inception. This is a subject that she’ll speak passionately about with little prompting.
In May of 2019 Carol took the reins as Chair of Port Vale FC, following her family’s acquisition of the League Two club. Carol has been the driving force behind the Vale’s resurgence on and off the field and helped to build the club’s reputation with its supporters and nationally within the industry.
When the first Covid-19 pandemic lockdown occurred in March 2020, football was suspended and Port Vale was no longer able to offer events or hospitality. At this point Carol oversaw the creation of the Port Vale Community Hub which brought together club staff, the Hubb Foundation, Synectics Solutions, Summit Hospitality, the Port Vale Foundation, volunteers and local businesses. To date it has delivered more than 170,000 meals to families in need across Stoke-on-Trent.
Carol is the co-Chair of the Stoke-on-Trent Opportunity Area Board which brings together senior leaders from schools, communities, business, and central and local government. They bring their experience, insight and ambition to Stoke-on-Trent and its young people. She also sits as a critical friend on the Stoke-on-Trent Children’s Services Improvement Board.
In the Queen’s Birthday Honours 2020 Carol, aged 62, was awarded an OBE for services to the communities of Stoke-on-Trent.